Refund policy

If Neptune Gum isn't for you, we make refunds and returns quick, easy, and free to initiate. To contact us, email info@neptunegum.com or use our form:

Contact Us


  • Returns must be initiated within 14 days of order delivery.
  • Do not ship your return to us prior to contacting and receiving approval from customer support.
  • If your item is damaged, broken, disfigured, or melted upon arrival, please contact us and we will provide a replacement upon reasonable proof.
  • Must be returned to our facility in original condition to qualify for a full refund. Return shipping fees from USPS may apply.
  • Return shipping fees from USPS may apply.
  • We may ask you to take a photo of your return to help us in improving our product.
  • Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed upon approval.
  • Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund, unless notice of delay is given and cancellation options are offered.