Shipping policy

We offer free 4-7 day shipping on orders over $40 or expedited 1-3 Day Shipping through USPS and same day fulfillment on weekdays. Track your order here:

Track Order

  • Orders over $40 qualify for free 4-7 day shipping through USPS.
  • We also offer expedited 1-3 day USPS shipping for an additional price calculated at checkout.
  • We strive to offer same day fulfillment on most weekdays, excluding holidays. If you order Friday night, Saturday, or Sunday, your order will be shipped on Monday.
  • Orders from Neptune Gum always ship discreetly in temperature optimized packaging.
  • We currently do not offer international shipping.
  • If your item is damaged, broken, disfigured, or melted upon arrival, please contact us and we will provide a full refund or return upon reasonable proof.
  • Cancellations must be submitted via email prior to your order being dispatched from our fulfillment center.
  • If your package is marked as delivered but can't be found, call or visit your local USPS and provide them with your tracking number.
  • Neptune Gum is not responsible for lost or stolen packages. We have no control over your package after it is handed to the carrier. 
  • Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund, unless notice of delay is given and cancellation options are offered.